Rebecca Duff
Rebecca Duff brings nearly two decades of software expertise to her role as Director of Client Services, where she aligns technology with organizational strategy to drive growth, efficiency, and engagement. With a proven track record of strengthening client relationships and driving value throughout the software implementation lifecycle, Rebecca has spent more than a decade focused on association software and solutions, developing scalable professional services models and analytics tools that empower organizations to make smarter decisions.
Throughout her career, Rebecca has demonstrated that technology adoption is most successful when empathy and clarity guide the process. Her leadership philosophy centers on building high-performing, empowered teams that deliver value and foster long-term partnerships. She is passionate about creating solutions that not only solve technical challenges but also empower people to embrace change, grow their skills, and drive meaningful outcomes. Her approach combines technical expertise with a deep understanding of client engagement and relationship building, making her particularly effective at guiding organizations through technology transformations. At the heart of her work is a core belief: technology succeeds when people do.
Rebecca lives in Northern Virginia with her husband and two daughters. When not helping clients navigate their technology journeys, she can be found serving on the elementary school PTA board, co-leading a Girl Scout troop, or volunteering at her daughters’ elementary school.
Rebecca holds an active Project Management Professional (PMP) certification, along with a Master of Science in Information Systems Technology from The George Washington University, and a Bachelor of Business Administration from the College of William & Mary.